Thank you for shopping at Pelle Emporium.We appreciate the trust you have placed in us and want to ensure that you have a satisfying experience with our products. Please read the following refund policy carefully to understand your rights and obligations regarding refunds.
1. Eligibility for Refund:
- We offer refunds on products purchased directly from our website,https://pelleemporium.com/
- To be eligible for a refund, the item must be in its original condition, unused, and with all tags attached.
2. Timeframe for Refunds:
- You may request a refund within 7 days from the date of purchase.
- Refunds requested after 7 days will not be processed.
3. Non-Refundable Items:
- Customized or personalized items are non-refundable.
- Gift cards are non-refundable.
4. Refund Process:
- To initiate a refund, please contact our customer support at [pelleemporium@gmail.com] within the specified timeframe.
- Provide your order number, the item(s) you wish to return, and the reason for the return.
- Once your request is approved, you will receive instructions on how to return the item(s).
5. Return Shipping:
- Customers are responsible for the return shipping costs unless the return is due to a defect or an error on our part.
- We recommend using a trackable shipping service to ensure that we receive your returned item.
6. Inspection and Approval:
- Upon receiving the returned item, our team will inspect it to ensure it meets the eligibility criteria.
- Once approved, the refund will be processed to the original payment method within 14 business days.
7. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately with clear photos of the item and its packaging.
- We will provide instructions for returning the item, and a replacement or refund will be processed upon receiving the damaged or defective product.
8. Changes to This Policy:
- Pelle Emporium reserves the right to update or modify this refund policy at any time.
- Any changes will be effective immediately upon posting the revised policy on our website.
Contact Information:
- For any questions or concerns regarding our refund policy, please contact our customer support at [pelleemporium@gamil.com].
Thank you for choosing Pelle Emporium!
