Returns & Exchanges Policy for Pelle Emporium

At Pelle Emporium , we strive to ensure your complete satisfaction with every purchase. If, for any reason, you are not entirely satisfied with your purchase, we’re here to help with our Returns & Exchanges Policy.

Returns:

  1. Eligibility:
    • You may return unworn, unwashed, and unused items within 14 days of the purchase date.
    • Items must be in their original condition with all tags attached.
  2. Refunds:
    • Upon receipt of the returned item, we will inspect it and notify you that we have received your returned item.
    • We will immediately notify you of the status of your refund after inspecting the item.
    • If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
  3. Return Shipping:
    • Customers are responsible for return shipping costs unless the item received was damaged, defective, or the wrong item was shipped.

Exchanges:

  1. Eligibility:
    • You may exchange an item for a different size or color if available within 14 days of the purchase date.
    • Items must be in their original condition with all tags attached.
  2. Exchange Process:
    • To initiate an exchange, please contact our customer service team to ensure the desired size or color is available.
    • Once confirmed, return the original item following the return shipping instructions provided by our customer service team.
    • Upon receipt of the returned item, we will process the exchange and ship out the new item.

Note:

  • We reserve the right to refuse returns or exchanges if the item does not meet the eligibility criteria stated above.
  • Items purchased during promotional sales or clearance events may be subject to different return or exchange policies. Please refer to the specific terms and conditions of the promotion or event.